POAAL's Bob Chizzoniti discusses the results of POAAL's recent survey on carded parcels, in particular reminding customers to collect carded parcels:
- Phoning addressees to remind them to collect their parcels.
- Pressure to manage storage space
- Sending text message reminders to customers
- Encouraging earlier parcel collection
- Sending reminder notices
- Improving parcel management processes ahead of peak season
