Posts must innovate or die

The Universal Postal Union's Director General, Bishar A. Hussein, has used this week's POST-EXPO to urge postal corporations across the world to innovate and to adapt to customers’ new communication needs.“There is no loyalty to brands unless you can provide the service customers want,” he said.

PostNord Group CEO Hakan Ericsson also said that innovation is crucial.

“We need to develop a new company and go from being a postal company with a logistics business to being a logistics company with a mail business,” he said.

He said that PostNord is building a new logistics centre for an important local e-retailer, which will coordinate most of its supply and distribution business from there.