POAAL spoke with Victorian Small Business Commissioner Lynda McAlary-Smith (pictured above with POAALÂ Victorian Chairman Joe Spiteri) about her office's role in assisting small business owners, in particular in resolving disputes. We discuss:
- Overview of the role of the Victorian Small Business Commissioner
- Small business dispute resolution, including for owner/drivers
- Resolving contractual disputes and disputes relating to unpaid invoices
- Termination notices for owner/drivers
- How alternative dispute resolution works through the Victorian Small Business Commissioner’s office
- Low-cost dispute resolution, including mediation
- Success rates of dispute resolution via the Victorian Small Business Commissioner
- Understanding how mediation works
- Retail leases, including dispute resolution
- Key issues in retail leases, including unpaid rent, repairs and maintenance, and making good the premises
Visit the Victorian Small Business Commissioner's website for more information about the services available.
Listen to the interview here:
