POAAL's Bob Chizzoniti discusses tools and work processes to help manage carded parcels in the LPO:
- Outlet Parcel Overview Tool
- Monitoring carded parcel volumes in the post office
- Issuing second notices
- Digital second notices
- Contacting customers to encourage faster parcel collectionBeing proactive in managing carded parcels
- Encouraging customers to sign up for the Australia Post mobile app
- Parcel Locator tool
- Returning uncollected carded parcels
- Getting on top of managing carded parcels before the Christmas rush
