Jonathan Gaynor, Head of Marketplace Solutions at Australia Post, joins us to talk about the Australia Post app and Parcel Collect.
- Features of the Australia Post app, including parcel tracking, locating post offices, and locating street posting boxes
- MyPost functionality within the app, including managing delivery addresses
- Alternative delivery options, including parcel lockers and Parcel Collect
- Customers redirecting parcels to the post office
- Creating awareness of parcel delivery options, including Parcel Collect
- Putting the customer in control of their parcel deliveries
- How customers can select their local post office as their delivery address
- Reasons why Licensees should promote Parcel Collect to customers
- Procedure for delivery of Parcel Collect parcels to the LPO
- Foot traffic and additional sales from co-buy opportunities
