Post offices Franchising dispute resolution
Licensees are considered to be franchisees under the Franchising Code of Conduct. This offers Licensees a range of protections under the Code in addition to the protections included in the LPO Agreement. POAAL was instrumental in the formulation of the Code, and pushed for Licensees to be considered franchisees under the Code.
By virtue of being covered by the Code, Licensees have access to an alternative dispute resolution procedure. Disputes are resolved through the Office of the Franchising Mediation Advisor. There are costs associated with resolving disputes via the OFMA.
As always, Licensees should seek to resolve any dispute with Australia Post before entering into either the LPO dispute resolution procedure (refer your LPO Manual) or the Franchising Code’s dispute resolution procedure.
For more information, visit the Office of the Franchising Mediation Advisor’s website.
- Bags and trays pro forma
- Carded articles pro forma
- Carded parcels storage advice
- Franchising dispute resolution
- Mail Management Fee
- PO Box installation
- Request a Disclosure Document
- Stock delivery issues
- Industrial relations
- Franchising Code of Conduct
- LPO assignment letters
- POMS Data Collection Report
- LPO Arrangements Payment Scheme
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POAAL provides support and services for Licensees and Franchisees (Post Office Owners), Mail & Parcel Contractors and Couriers.