About POAAL Consumer information

Are you a customer of Australia Post?  POAAL has prepared some information on Australia Post along with some handy links.

Australia Post website

Australia Post provides a range of information and services on its website.

Some of the services available at the Australia Post website include:

  • Finding your nearest post office
  • Postcode directory
  • Information on postal products and services
  • Making a passport interview appointment
  • Calculating postage rates

Visit www.auspost.com.au.

Making a complaint

If you wish to complain about Australia Post’s services, in the first instance you must contact Australia Post.  You can do this by contacting Australia Post on their customer contact number 13 13 18, or by writing to the Australia Post Commercial Manager in your State.

If you are not satisfied with the response you receive from Australia Post regarding your complaint, then you may contact the Postal Industry Ombudsman.  The PIO can be contacted on 1300 362 072 or via the PIO website.

Department of Broadband, Communications and the Digital Economy

The Minister for Communications and the Minister for Finance are the two Ministers who have responsibility for Australia Post under their portfolios.

Australia Post is a Government Business Enterprise.  As such, the Minister has limited powers to direct Australia Post.  Australia Post is responsible for its own day-to-day operations.

For more information on the Minister’s and the Department’s roles with regard to Australia Post, visit the Department of Communications website.

Stamp issues

Would you like to suggest a subject for a postage stamp or postal stationery? Australia Post has a policy regarding the issue of postage stamp issues and postal stationery.

Read Australia Post’s policy here.

Safety for Life

Become a POAAL member

POAAL provides support and services for Licensees and Franchisees (Post Office Owners), Mail & Parcel Contractors and Couriers.

Complete an expression of interest now for POAAL membership.

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